Thank you for choosing Bucks Physical Therapy for your care. Below is information that will help you prepare for your appointment.

• Please wear or bring loose fitting clothing that is easy to move around in.
• Your initial appointment will take 60-90 minutes. Follow up visits are usually 30-45 minutes.
• Clinic hours are 7:30am - 7:00pm, Monday through Thursday, 7:30am - 4:30pm, Friday and 8:00am - 12pm on Saturday.
• Please call 24 hours in advance if you need to reschedule or cancel your appointment. (215.357.2000 ext10)
• The patient information form may be downloaded and completed prior to your appointment. Please bring the completed form with you.
• Aquatic Orientation
• Patient Information Form

IMPORTANT INSURANCE INFORMATION
Please read over our office policies and feel free to discuss them with our staff.

1. Bring your doctor's referral/prescription to your first appointment. It is your responsibility to obtain current physician referrals/prescriptions as needed during the course of our treatment. Medicare requires a new referral every 30 days from the last date seen by your physician.
2. Our office will need to make a copy of your current insurance card(s) in order to process your claim properly. For workman's comp or MVA claims, we will need the case number, insurance company, and the adjuster's name and phone number. Please notify our office of changes in your address, phone number, insurance company, physician or claim adjuster.
3. To aid us in accommodating your schedule needs, we ask that you try to schedule all your appointments a week in advance. It is your responsibility to make and keep your appointments. Please notify our office as soon as possible if you will be late or if you are unable to keep your appointment.
4. Your co-payment is due at the time of each visit. We accept cash, checks or credit cards. Please make checks payable to Bucks Physical Therapy. If you have any questions about your co-pay amount or benefits for physical therapy, you can call your insurance carrier and ask them to list your benefits and co-pay for "outpatient physical therapy." We will verify your benefits, but it is your responsibility to know the details of your insurance coverage.
5. We will bill your insurance company on your behalf. Keep in mind that we will verify your benefits, but your insurance company has a disclaimer of coverage benefits. You are ultimately responsible for any and all charges not covered by your insurance company such as annual deductibles, co-payments, co-insurance and un-paid charges for procedures not covered by your policy.
6. All supplies are payable at the time of your appointment. We will provide you with a receipt so that you may submit them for reimbursement from your insurance carrier. You may contact your insurance carrier for information on covered items and provider locations.
7. You may request copies of your medical records and itemization of billing in writing. There is a fee of $20 for each request. We will provide your records at no cost directly to your physician or medical group. Please give us 48 hours notice prior to picking up your request.
8. A third party handles our billing. If you have billing questions, please call Practice Management Associates at 800-322-4606.

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